How many times have you filled in a survey and never received the "promised report"?

Some organisations don't ever seem to follow up and make the end user (me and you) feel used and abused. All smiles, bells and whistles when they need me but once they get what they want, then they forget me.

Last week I received a couple of requests to fill in a questionnaire from two well known organisations. The surveys in question were actually very interesting and just before I was disposing myself to answer the questionnaires, I came to realise that "I have filled in questionnaires for these guys before and have never received anything!". Never got the discount, never got told who actually won the free ticket to their conference, not even a thank you message. But worst of all... I never got to see the results of the report! Did it actually materialise? Or was it just a cover for internal intelligence gathering with no intention of sharing?

Before you embark on surveying your customers, followers, leads and your own prospect databases be sure to consider these 7 things you must really do when conducting b2b online surveys.