--- title: Corporate Jet Investor - Customer Hub --- # The Retail Summit ### Videos and Resources HubSpot ## What to do if there is something wrong or you have a question? Generally for cases like "How can I ....... on HubSpot"? 1. Call tech support for immediate technical assistance (they are very good) **+44-2035141833** immediate 24 - hour assistance - they should mention the customer **ID - 6160009** 2. Search for help at the bottom of your HS account (bottom right) OR [visit the HubSpot knowledge base here.](https://knowledge.hubspot.com/?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) ## Marketing Teams #### **Certifications** - **Getting Started with the Marketing Hub**** **Knowledge base with the most basic tools [https://knowledge.hubspot.com/get-started/market-your-business](https://knowledge.hubspot.com/get-started/market-your-business?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - **Self training videos and guides on Marketing Hub + Certification**** **This is an overall guide on the marketing tool and how you can use them efficiently. [https://app.hubspot.com/academy/25472685/tracks/5/311/1670](https://app.hubspot.com/academy/25472685/tracks/5/311/1670?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) #### **CRM for everyone** - **Getting started with CRM**** **This is a very useful guide with specific links that will guide you through the tool and how you can customise it to your specific needs [https://knowledge.hubspot.com/get-started/manage-your-crm-database](https://knowledge.hubspot.com/get-started/manage-your-crm-database?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - **Self training videos and guides + Sales software certification**** **This is a self training guide on how you can use the CRM and also a certification if you choose to take it [https://app.hubspot.com/academy/25472685/tracks/12/425/2347](https://app.hubspot.com/academy/25472685/tracks/12/425/2347?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - **Install HubSpot in your Outlook and set up your meetings link** Follow the steps in this guide to install HubSpot tools and link them with your email provider. [https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) Follow the steps in this guide to connect your meetings link and your calendar. [https://knowledge.hubspot.com/meetings-tool/use-meetings](https://knowledge.hubspot.com/meetings-tool/use-meetings?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) ### Setting up the your add-ins in HubSpot **Office 365 add-in** **Set up** - [Install the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853#install-the-hubspot-sales-office-365-add-in) - [Customize your HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/customize-your-hubspot-sales-office-365-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) **Use the add-in** - [Track and log emails with the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/track-and-log-emails-with-the-hubspot-sales-office-365-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Use sales tools with the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/use-sales-tools-with-the-hubspot-sales-office-365-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Use contact profiles with the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/use-contact-profiles-with-the-hubspot-sales-office-365-add-in-and-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) **Troubleshoot the add-in** - [Troubleshoot the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/troubleshooting-the-hubspot-sales-office-365-add-in-and-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853#troubleshooting-the-hubspot-sales-office-365-add-in) - [Uninstall the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/email-tracking/how-do-i-uninstall-hubspot-sales?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853#uninstall-the-hubspot-sales-office-365-add-in) ** Outlook Add-in** **Set up** - [Install the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853#install-the-hubspot-sales-outlook-desktop-add-in-windows-only) - [Customize the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/customize-your-hubspot-sales-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) **Use the desktop add-in** - [Track and log emails with the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/track-and-log-emails-with-the-hubspot-sales-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Use sales tools with the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/use-sales-tools-with-the-hubspot-sales-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Use contact profiles with the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/use-contact-profiles-with-the-hubspot-sales-office-365-add-in-and-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) **Troubleshoot the desktop add-in** - [Troubleshoot the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Uninstall the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/how-do-i-uninstall-hubspot-sales?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853#uninstall-the-hubspot-sales-outlook-desktop-add-in) How to restore contacts/companies/deals [Here is the Knowledge Base on restoring contacts/companies/deals](https://knowledge.hubspot.com/contacts/restore-deleted-contacts-companies-deals-or-tickets?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) ## Marketing Training [![](https://cdn.loom.com/sessions/thumbnails/5fcbaa6d8e5c48d49950626d77f54030-with-play.gif)](https://www.loom.com/share/5fcbaa6d8e5c48d49950626d77f54030) #### Training Session #1 Learn how to set up your email marketing campaigns.  [![The retail summit, training portal ](https://www.brightbull.co.uk/hs-fs/hubfs/Forms%20and%20Landing%20pages.png?width=331&height=203&name=Forms%20and%20Landing%20pages.png)](https://www.dropbox.com/s/yk4veu15hw3ncte/Retail-Insights-Forms-Landing-pages-Workflows.mp4?dl=0) #### Training Session #2 Learn how create and manage landing pages, forms and workflows.  [![The-retail-summit-Super-admin](https://www.brightbull.co.uk/hs-fs/hubfs/The-retail-summit-Super-admin.png?width=380&height=186&name=The-retail-summit-Super-admin.png)](https://www.dropbox.com/s/392yopcmjyknr5v/RetailInsights-SuperAdmin.mp4?dl=0) #### Training Sesssion #3 - [Super Admin Session Link ](https://www.dropbox.com/s/392yopcmjyknr5v/RetailInsights-SuperAdmin.mp4?dl=0) - How to manage marketing contacts / non marketing contacts - [Set contacts as Non Marketing](https://knowledge.hubspot.com/contacts/set-contacts-as-non-marketing?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Marketing Contacts](https://knowledge.hubspot.com/contacts/marketing-contacts?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853)  - How to connect and set up SEO and content pillars How to be SEO friendly - [Topics for your SEO strategy](https://knowledge.hubspot.com/seo/create-topics-for-your-seo-strategy?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [SEO Optimization](https://www.brightbull.co.uk/blog/seo-for-b2b-events-is-simple-if-you-follow-these-rules?hsLang=en-gb) - [MANTRAS for SEO](https://www.brightbull.co.uk/16-mantras-for-increasing-your-event-website-visits-with-value-adding-content?hsLang=en-gb) - Google Analytics and integrations - [Integrate with Google Analytics](https://knowledge.hubspot.com/website-pages/integrate-google-analytics-with-hubspot-content?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) - [Connects aps to HubSpot](https://knowledge.hubspot.com/integrations/connect-apps-to-hubspot?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762518978709.1762521064270.213&__hssc=251924502.4.1762521064270&__hsfp=3711104853) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United Kingdom", "addressLocality" : "London", "addressRegion" : "N1 6DR", "postalCode" : "", "streetAddress" : "WeWork" }, "knowsLanguage" : "en_GB", "logo" : { "@type" : "ImageObject", "url" : "https://www.brightbull.co.uk/hubfs/White%20Square%20logo-1.png" }, "name" : "BrightBull, a division of SRM World Ltd.", "url" : "https://www.brightbull.co.uk/theretailsummit" } ```