--- title: Medipiel - Pagina del cliente --- ![Medipiel](https://www.brightbull.co.uk/hs-fs/hubfs/Medipiel.jpeg?width=300&name=Medipiel.jpeg) # Medipiel ### Videos y Recursos HubSpot ## Que hacer si hay algo que no funciona bien o tienen alguna pregunta? Generalmente para casos como "Como puedo ....... en HubSpot"? 1. Llame al soporte técnico para obtener asistencia técnica inmediata (son muy buenos) **+ 571 381 6808** asistencia inmediata las 24 horas - deben de mencionar el customer **ID - 21192179** 2. Buscar la ayuda en la parte inferior de su cuenta HS (parte inferior derecha) O [visite la base de conocimientos de HubSpot aquí](https://knowledge.hubspot.com/es?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762549584098.1762780940739.217&__hssc=251924502.1.1762780940739&__hsfp=3711104853). 3. Siempre pueden escribirme o [reservar tiempo conmigo](https://www.brightbull.co.uk/meetings/ricardo1?hsLang=en-gb), siempre estaremos encantados de ayudar, pero es posible que no nos comuniquemos con usted de inmediato, normalmente dentro de las 24 horas. ### MARKETING TRAINING ![Captura de Pantalla 2022-05-01 a la(s) 11.01.17 a.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.01.17%20a.m..png?width=2578&height=1456&name=Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.01.17%20a.m..png) ## Correos Creación de correos masivos de marketing ![Captura de Pantalla 2022-05-01 a la(s) 11.03.06 a.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.03.06%20a.m..png?width=2580&height=1452&name=Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.03.06%20a.m..png) ## Formularios Creación y gestión de formularios ![Captura de Pantalla 2022-05-01 a la(s) 11.04.47 a.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.04.47%20a.m..png?width=2558&height=1444&name=Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.04.47%20a.m..png) ## Listas y Workflows Creación listas y workflows ![Captura de Pantalla 2022-05-01 a la(s) 11.06.30 a.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.06.30%20a.m..png?width=2464&height=1538&name=Captura%20de%20Pantalla%202022-05-01%20a%20la(s)%2011.06.30%20a.m..png) ## Landing pages y calendarios Creación landing pages y calendarios de agendamiento ![Captura de Pantalla 2022-05-02 a la(s) 7.34.03 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.34.03%20p.m..png?width=2318&height=1446&name=Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.34.03%20p.m..png) ## Social media y publicación de posts Creación ocial media y publicación de posts ![Captura de Pantalla 2022-05-02 a la(s) 7.35.38 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.35.38%20p.m..png?width=2862&height=1556&name=Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.35.38%20p.m..png) ## Formularios Pop - up Uso de formularios Pop - up ![Captura de Pantalla 2022-05-03 a la(s) 12.43.05 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.43.05%20p.m..png?width=2880&height=1554&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.43.05%20p.m..png) ## Código JS para formularios en HubSpot Como obtener el código JS para incrustar formularios en HubSpot ![Captura de Pantalla 2022-05-03 a la(s) 1.16.39 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%201.16.39%20p.m..png?width=2880&height=1696&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%201.16.39%20p.m..png) ## Contactos/Tickes/Empresas Contactos/Tickes/ Empresas ### MARKETING TEAM **Entrenamiento ****especifico en Espanol **Certificaciones y lecciones cortas y en video de HubSpot en espanol. [https://app.hubspot.com/academy/21192179/tracks/page/1?language=ES&tools=MARKETING_HUB_TOOLS](https://app.hubspot.com/academy/20223167/tracks/page/1?language=ES&tools=MARKETING_HUB_TOOLS&__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.9.1762786108765&__hsfp=3711104853) #### **Tambien estan estas en ingles: ** - **Getting Started with the Marketing Hub**** **Knowledge base with the most basic tools [https://knowledge.hubspot.com/get-started/market-your-business](https://knowledge.hubspot.com/get-started/market-your-business?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.9.1762786108765&__hsfp=3711104853) - **Self training videos and guides on Marketing Hub + Certification**** **This is an overall guide on the marketing tool and how you can use them efficiently. [https://app.hubspot.com/academy/21192179/tracks/5/311/1670](https://app.hubspot.com/academy/19625812/tracks/5/311/1670?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.9.1762786108765&__hsfp=3711104853) #### **CRM for everyone** - **Getting started with CRM**** **This is a very useful guide with specific links that will guide you through the tool and how you can customise it to your specific needs [https://knowledge.hubspot.com/get-started/manage-your-crm-database](https://knowledge.hubspot.com/get-started/manage-your-crm-database?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.9.1762786108765&__hsfp=3711104853) - **Self training videos and guides + Sales software certification**** **This is a self training guide on how you can use the CRM and also a certification if you choose to take it [https://app.hubspot.com/academy/21192179/tracks/12/425/2347](https://app.hubspot.com/academy/8696823/tracks/12/425/2347?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.9.1762786108765&__hsfp=3711104853)   ### ENTRENAMIENTOS SERVICIO AL CLIENTE ![Captura de Pantalla 2022-05-03 a la(s) 12.49.58 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.49.58%20p.m..png?width=2880&height=1554&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.49.58%20p.m..png) ## Emails Cómo actuar cuando no aparecen los Emails  ![Captura de Pantalla 2022-05-03 a la(s) 12.57.59 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.57.59%20p.m..png?width=2874&height=1606&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.57.59%20p.m..png) ## Nombres Como ajustar nombres de tiendas ![Captura de Pantalla 2022-05-11 a la(s) 7.55.37 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%207.55.37%20p.m..png?width=2560&height=1440&name=Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%207.55.37%20p.m..png) ## Encuestas Creación de encuestas ![Captura de Pantalla 2022-05-31 a la(s) 2.21.17 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-31%20a%20la(s)%202.21.17%20p.m..png?width=2474&height=1548&name=Captura%20de%20Pantalla%202022-05-31%20a%20la(s)%202.21.17%20p.m..png) ## Super Admin Entrenamiento Super Admin ![Captura de Pantalla 2022-05-11 a la(s) 8.07.04 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png?width=2558&height=1440&name=Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png) ## Plantillas y fragmentos Creación de plantillas y fragmentos - **Base del conocimiento de servicio al cliente **[https://knowledge.hubspot.com/es/service-tools/topics#tickets](https://knowledge.hubspot.com/es/service-tools/topics?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853#tickets) - **Como administrar tickets en la bandeja de entrada **[https://knowledge.hubspot.com/es/tickets/manage-the-tickets-in-your-inbox](https://knowledge.hubspot.com/es/tickets/manage-the-tickets-in-your-inbox?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como crear tickets **[https://knowledge.hubspot.com/es/tickets/create-tickets](https://knowledge.hubspot.com/es/tickets/create-tickets?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Guia para navegar el listado de tickets **[https://knowledge.hubspot.com/es/tickets/a-guide-to-your-tickets-home](https://knowledge.hubspot.com/es/tickets/a-guide-to-your-tickets-home?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como usar fragmentos y snippets** [https://knowledge.hubspot.com/es/conversations/use-snippets](https://knowledge.hubspot.com/es/conversations/use-snippets?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como usar plantillas en Service **[https://knowledge.hubspot.com/es/templates/create-and-send-templates](https://knowledge.hubspot.com/es/templates/create-and-send-templates?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) #### **Certificacion en Service Hub Software (Ingles)** Es muy recomendado para directores del departamento y usuarios avanzados. Cubre los aspectos referentes a procesos y a como parametrizar el Hub de Servicio. [https://academy.hubspot.com/courses/hubspot-service-software?library=true&](https://academy.hubspot.com/courses/hubspot-service-software?library=true&&__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) #### **Como conectar su GMAIL y configuracion basica de cada usuario** Para acceder la pantalla de configuracion tambien pueden acceder aqui - [https://app.hubspot.com/settings/21192179/user-preferences/profile](https://app.hubspot.com/settings/20223167/user-preferences/profile?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853)   ### Base del conocimiento para el equipo de ventas y usuarios del CRM Este es el link general para uso eficiente del equipo de ventas - [https://knowledge.hubspot.com/es/crm](https://knowledge.hubspot.com/es/crm?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Como conectar su email a HubSpot - [https://knowledge.hubspot.com/es/email-tracking/connect-your-inbox-to-hubspot](https://knowledge.hubspot.com/es/email-tracking/connect-your-inbox-to-hubspot?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Como instalar el plug in de Chrome - [https://chrome.google.com/webstore/detail/hubspot-sales/oiiaigjnkhngdbnoookogelabohpglmd](https://chrome.google.com/webstore/detail/hubspot-sales/oiiaigjnkhngdbnoookogelabohpglmd) - Como conectar tu calendario a HubSpot - [https://knowledge.hubspot.com/es/meetings-tool/use-meetings](https://knowledge.hubspot.com/es/meetings-tool/use-meetings?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Herramientas para el equipo de ventas** - [https://knowledge.hubspot.com/es/sales-tools](https://knowledge.hubspot.com/es/sales-tools?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como registrar/grabar tus emails enviados usando la herramienta de Gmail - **[https://knowledge.hubspot.com/es/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-extension](https://knowledge.hubspot.com/es/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-extension?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como asociar contactos / Empresas / Negocios - **[https://knowledge.hubspot.com/es/crm-setup/associate-records](https://knowledge.hubspot.com/es/crm-setup/associate-records?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Como buscar en el CRM - [https://knowledge.hubspot.com/es/crm-setup/search-your-crm](https://knowledge.hubspot.com/es/crm-setup/search-your-crm?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Como usar fragmentos y plantillas - [https://knowledge.hubspot.com/es/conversations/use-snippets](https://knowledge.hubspot.com/es/conversations/use-snippets?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - **Como crear y usar las plantillas** - [https://knowledge.hubspot.com/es/templates/create-and-send-templates](https://knowledge.hubspot.com/es/templates/create-and-send-templates?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Instalacion de la aplicacion Movil en HubSpot - [https://knowledge.hubspot.com/es/mobile/how-to-install-the-hubspot-mobile-application](https://knowledge.hubspot.com/es/mobile/how-to-install-the-hubspot-mobile-application?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Instalacion del teclado de HubSpot para Movil - [https://knowledge.hubspot.com/es/mobile/use-the-hubspot-keyboard](https://knowledge.hubspot.com/es/mobile/use-the-hubspot-keyboard?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) ### **Certificación software de ventas** [https://academy.hubspot.com/es/courses/hubspot-sales-software?](https://academy.hubspot.com/es/courses/hubspot-sales-software?&__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) ### Entrenamientos Super Admin - Como importar un archivo de manera manual desde S1esa - [https://www.dropbox.com/s/mla630p5xv8ay83/Medipiel-S1esa-Importacion-Manual.mp4?dl=0](https://www.dropbox.com/s/mla630p5xv8ay83/Medipiel-S1esa-Importacion-Manual.mp4?dl=0) - KB de como preparar los archivos de importacion en HubSpot -  [https://knowledge.hubspot.com/crm-setup/set-up-your-import-file](https://knowledge.hubspot.com/crm-setup/set-up-your-import-file?__hstc=251924502.65c158b2a2ae8343516009b4eab71955.1708472988258.1762780940739.1762786108765.218&__hssc=251924502.13.1762786108765&__hsfp=3711104853) - Como conectar tu email a HubSpot - [https://www.loom.com/share/e6976138b5524fc298b26c94b4d11d11](https://www.loom.com/share/e6976138b5524fc298b26c94b4d11d11) - Panel SAC - Visualizacion casos de feedback - [https://www.loom.com/share/b755799267f34ff9977999f891414d98](https://www.loom.com/share/b755799267f34ff9977999f891414d98) ![Captura de Pantalla 2022-05-03 a la(s) 1.16.39 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%201.16.39%20p.m..png?width=2880&height=1696&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%201.16.39%20p.m..png) ## Super Admin Super Admin y gestión de permisos de usuarios ![Captura de Pantalla 2022-05-03 a la(s) 12.53.28 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.53.28%20p.m..png?width=2880&height=1526&name=Captura%20de%20Pantalla%202022-05-03%20a%20la(s)%2012.53.28%20p.m..png) ## Super Admin BBDD + Permisos ![Captura de Pantalla 2022-05-11 a la(s) 8.07.04 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png?width=2558&height=1440&name=Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png) ## Super Admin Integraciones ![Captura de Pantalla 2022-05-02 a la(s) 7.35.38 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.35.38%20p.m..png?width=2862&height=1556&name=Captura%20de%20Pantalla%202022-05-02%20a%20la(s)%207.35.38%20p.m..png) ## Super Admin Recap Super Admin - V2 ![Captura de Pantalla 2022-05-11 a la(s) 8.07.04 p.m.](https://www.brightbull.co.uk/hs-fs/hubfs/Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png?width=2558&height=1440&name=Captura%20de%20Pantalla%202022-05-11%20a%20la(s)%208.07.04%20p.m..png) ## Plantillas y fragmentos Creación de plantillas y fragmentos ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United Kingdom", "addressLocality" : "London", "addressRegion" : "N1 6DR", "postalCode" : "", "streetAddress" : "WeWork" }, "knowsLanguage" : "en_GB", "logo" : { "@type" : "ImageObject", "url" : "https://www.brightbull.co.uk/hubfs/White%20Square%20logo-1.png" }, "name" : "BrightBull, a division of SRM World Ltd.", "url" : "https://www.brightbull.co.uk/medipiel" } ```